Befriending Service: Telephone or home visits to vulnerable, elderly, housebound people

Croydon Neighbourhood Care Association

CNCA has a membership of groups supporting the over 65s.

We provide capacity building, fundraising support, information forums, advice and training.


We also run an official Disclosure & Barring Counter Signatory Service (DBS).


Our complex befriending service provides home visits to frail, elderly, housebound people with diverse needs and often a dementia diagnosis. 


Referrals predominantly come from statutory agencies, particularly social care, and we then work with these clients supporting them to stay in their own homes. 


Alongside this is a volunteer-run telephone befriending service and a ‘keeping in touch’ service with ongoing communication to other agencies involved and relatives or friends, especially those living further away or abroad.



People referred to CNCA must be:

· Elderly, vulnerable people with complex needs or carers of these people

· Living alone & isolated

· Housebound

· Living in the London Borough of Croydon

· 65 years and over


There is a referral process.


For further information call 020 8654 4440 or email info@cnca.org.uk

  Quality Assured Provider

Contact details

Organisation Croydon Neighbourhood Care Association
Address Davidson Lodge, Freemason's Road, Not set, CR0 6PD, United Kingdom
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